racv total care terms and conditions

Driving to work and my car runs out of gas so I switch to fuel. For copies, visit racv.com.au. Doesn't sound good but the motor is . Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Per breakdown it includes: All for $11 per month or save when you pay annually for $126 upfront per subscription year*. Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service Plus, any licensed driver using your nominated vehicle can get help too. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. In NSW NRMA premium care has a tow limit of 3.5t with the same ancillary conditions as has been mentioned, accomodation, hire car etc etc think the ceiling per incident is $3.5k. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. 85 0 obj Rules, Information and Minor Announcements, PC Hardware and Printers (including 3D Printers), Satellite , Digital Terrestrial, Cable and Internet TV, Sony Playstation , Playstation 2 , PSP and Playstation 3, If this is your first visit, be sure to The longer you stay with us, the more youll be rewarded. Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. It depends on where you drive. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Qualified mechanics on call, no matter how many times things dont go to plan. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. Upon becoming a member of RACQ, the member agrees to be bound by the RACQ Membership Terms and Conditions, Constitution, and any relevant product terms and conditions published by RACQ or one of its third party providers may change from time to time. RACQ will also arrange alternative transport and accommodation, where necessary, for you and your passengers, as outlined in Option 3. Vehicle size and weight restrictions apply. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members equally. Features Include: Automatic Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise . Emergency Roadside Assistance Terms & Conditions - RACV. RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB) RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB) Noble Park Victoria, Australia 3174. You're also covered in any other eligible vehicle you drive. Pricing effective 1 February 2023 and subject to change. Roadside assistance for your bicycle or eBike. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Any costs associated with charging the Electric Vehicle will be at your own expense. This is for minor repairs such as fan belts and globes. Essential cover for those who drive short distances in the metro area. Plus, save more on your yearly subscription cost the longer youre with us. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB) From that point any repairs are at your discretion and cost. PO Box 4 Kilometres travelled beyond that limit arent included and youll need to cover the payment. RACV Total Care Reviews - Mechanic, Towing, Melbourne- see all 36 customer reviews and contact details.After my car breaking down time and time again I final Where your Eligible Vehicle requires charging, RACQ will provide a top up charge where mobile EV charging equipment is available. The Travel Entitlement chosen will be provided up until the End of the Incident. It's where you maintain your rights to exclude users from your app in the event that they abuse your website/app, set out the rules for using your service and note other important details and disclaimers. RACV Extra Care provides peace of mind when you travel in and out of town. Premium emergency roadside assistance package with more, for families with Yes, you can. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. For immediate help on the road, call 13 11 11. RACV Members save 10% on motorhome and campervan rental Restriction: Terms and conditions apply. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Email: gordon_oakley@racv.com.au. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. RACQ will provide assistance on selected islands only, subject to availability. If you require a Rental Vehicle, RACQ will arrange and pay for a Rental Vehicle after each towing event in accordance with your Entitlements. The rental company chosen will be at the sole discretion of RACQ. This Entitlement is for one tow per Breakdown at no charge. Coupon Codes I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB) Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Broken down and need help? By using our site, you agree to us collecting this information and to ourPrivacy Charter. When you take out a subscription, youll have access to roadside care 24 hours after your purchase. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Anything in excess of that distance will be charged to the Driver; (g) You require transportation of passengers beyond the safe carrying capacity of the towing vehicle; (h) RACQ has already provided a service in respect of one Breakdown, excluding the Ultimate, Gold and Gold50 member Entitlement of a second tow at no charge up to 20km; (i) We cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. <> Call 13 11 11 and let us know your name, where youre located and whats gone wrong. Proof of this may be required at the time of claiming entitlements. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. A Government-gazetted road or driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle. We have COVID-Safe guidelines in place that meet government requirements to help keep everyone safe and well. Choose from three levels of roadside assistance with monthly or annual payment options. RACQ will cover the cost of base fares or rates. (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Professional locksmith services may incur additional fees. Six months later, our son and his family had our car and van in Nambucca Heads. We use cookies and other technologies to understand and improve your browsing experience. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Thank you for submitting the form. In another major change from a few years ago Total Care now only covers approved benefits up to a total of $2400, stating: You may claim a combination of the following benefits up to $2400 for you and your Travel Party (in total per incident) until the End of the Incident: Car breakdowns are not only inconvenient, but they can also put your life in danger. Your reference number is. RACQ does not cover vehicles that exceed one or a combination of the following: *. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. All benefits in the table are subject to limitations and exclusions. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. RACQ reserves the right to decline any application or renewal at any time. Our entry-level package, perfect for city drivers who like to stay local. Car insurance provides protection from losses resulting from owning and . Additional costs will be at the members expense. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. enable JavaScript in your browser. A licenced person (including a member) who is travelling in the Eligible Vehicle and who requests Services following a Breakdown. Based on our current members, we suggest: RACV Roadside Careif youre more of a city driver and rarely travel to regional or rural areas. Monetary limits apply to individual breakdown benefits. Travel Entitlements will only be provided if the Driver is a resident of Australia. Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres. Hospitality & Tourism. This site will not function correctly without JavaScript enabled.Please This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. If you frequently take road trips, drive long distances or go caravanning, RACV Total Care is the option with more value. RACVs road rules expert explains the five most commonly misunderstood road rules. #12. Our top-range package with all the extras included. RACV experts debunk ten of the most common petrol myths. Youll be towed in your chosen direction up to the relevant kilometre limit. What do I do if my car breaks down? Size, weight limitations apply. Any Caravan or Trailer that is covered for RACQ Roadside Assistance. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. Prices valid as of1 February 2023 and are subject to change. These general terms and conditions of use apply to the https://www.careers.total.com website and its candidate portal. Received text at 1217 - Tow truck wait time 140 minutes. Alternative Passenger Transport includes economy class air, rail or coach transportation. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. you back on the road again. No I was not in the middle of nowhere, it was Gillespie st, St Albans. 20% off Chargefox fast charging Any towing above this Entitlement will incur an additional cost. Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). The transportation of your Eligible Vehicle to another location using a conventional car carrier. They all use the same roadside assistance number - 13 11 11. If you run out of fuel in Victoria, we'll bring you up to 5 litres of free fuel to get you to the nearest service station. The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. 103 0 obj 227678. This code gives customers 20% off at Lucy Bel. It's great for those who mainly drive in metropolitan areas. More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. If you breakdown, we'll arrange towing and offer some transport options. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. If you reside at a location for four weeks or more, this may be classified as your permanent place of residence. JJz6,+\8Y3r}"jA~[T+3}ejgq. Roadworthy as defined by relevant Queensland legislation. Also hoping for a call from A&B about my box. I found out yesterday that RACV Total Care is really NO CARE! Any motor vehicle or motorcycle that are covered for RACQ Roadside Assistance. Save on your annual subscription with discounts the longer youre with us^. This site will not function correctly without JavaScript enabled.Please Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Where your Eligible Caravan or Trailer is greater than 3.0t GVM and requires wheel changing, assistance may be limited and may incur an additional fee. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. Car breakdowns are not only inconvenient, but they can also put your life in danger. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. The RACQ Ultimate RV product can be purchased by any permanent resident of Australia, with an Australian residential address and on the condition that the Nominated RV satisfies the conditions and limitations outlined below. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. 90% of issues are fixed on the spot, so you can get moving again. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. Administrative fees of 50c a month apply for monthly payments, $6 for the year. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. Product Offers. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. Stable work environment with regular 20 hours per week. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. <>stream It has greater all-round cover. . If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider. For policies with a start date from 19 May 2019 to 2 August 2022 or with a renewal effective date from 30 June 2019 to 4 September 2022. RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB) In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) The information provided is general advice only. In the event of a faulty tyre or wheel, we will attend within your Entitlements to replace it with the Eligible Vehicles spare tyre (provided that tyre is roadworthy). Car Insurance: A form of insurance that protects against losses involving cars. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. 2Shell Width The maximum distance measured across the body of the Caravan or Trailer. Based on our current members, we suggest: RACV Roadside Care if youre more of a city driver and rarely travel to regional or rural areas As my RACV Total Care renewal is due in a few days I thought it best to contact RACV to ascertain if the T's & C's had changed from those posted on their web site; particularly in relation to the no dirt road / no National Parks call outs mentioned in this thread. If your needs arent covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired make sure youcall usfirst so we can authorise this for you. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. (a)Accommodation $2,400 per incident; or. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. With Roadside Care and Extra Care, anyone driving your nominated vehicle is covered. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. Once a trend of excessive use has been identified, members will always receive a notification letter which provides information about the Excess Use program and how RACQ can assist them in reducing their breakdown frequency. After actually reading the Terms and Conditions for RACV Total Care and . Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. It has been used 0 times. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. First assistance call at 0926 - tow truck wait time 90 minutes. The information provided is general advice only. Any additional costs above the annual specialist towing Entitlement amount will be at your expense. An Eligible Vehicle with registration details listed on a Roadside Assistance policy. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. From past experience though with others we were travelling with, (we've yet to have to use it) they tell you to get to the nearest town. If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. enable JavaScript in your browser. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. Cover is also provided to any person lawfully driving the Nominated Vehicle. Replace one door entry key, or gain access to a Caravan or Trailer. By using our site, you agree to us collecting this information and to ourPrivacy Charter. Qualified mechanics on call, no matter how many times things dont go to plan. Out of charge (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded In five quick questions youll have your match. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB) If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Yes there is reciprocal agreements for basic services. Save on your annual subscription with discounts the longer youre with us^. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. Free fuel if you run out (in Victoria only). Get up to 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits. Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. Great for people who travel in-and-out of town. Roadside assistance for every drive and budget: We've helped with over 800,000 jobs in 2021 alone. We use cookies and other technologies to understand and improve your browsing experience. Comprehensive, Third Party, and Motorcycle Insurance As distributor, RACV Insurance Services Pty Ltd AFS Licence No. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. We use cookies and other technologies to understand and improve your browsing experience. If we cant, well have it towed within your Entitlements. endobj For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. Thank you for submitting the form. If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ patrol will attend within your Entitlements. If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. Use our tool to match the level of breakdown assistance with your needs to find the best package for you. Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. For copies, visit racv.com.au. Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and This is the total dollar value of benefits you can receive after a mechanical breakdown, per incident. See All www.racv.com.au Listing monitored Write a review Ask a question Reviews (64) Q&A (0) Details Compare If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. (a)Accommodation up to $770 per incident; or. This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) $2375 DEAL. Explore inclusions across each level of RACV Emergency Roadside Assistance. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB) Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. Yes, you can pay for your yearly subscription upfront or by the month. See criteria for Eligible Caravans and Trailers in the Service limitations section above. The Point Brisbane Hotel is seeking a dedicated Kitchen Steward to be part of a tightly knit, energetic kitchen brigade on a casual . If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. Total Care For $280 Annually Or $23.83 By The Month Get Deal. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. Equipment not normally operated by or made available to an RACQ Service Provider, or equipment normally operated by an RACQ Service Provider where the use, or method of use, is not normally associated with the provision of the Services. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. 84 0 obj RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB)

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