ncl butler and concierge service

Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. Ours is a mini spa suite by the way, Night night. Special Haven menus for The Haven Restaurant and in-suite dining. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. I admittedly didn't read through them all but it's a good starting point at least! Butlers (and concierges) are generally not part of the pre-paid gratuities pool. They also handle your priority disembark at the end of the trip. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. Your butler can also help with in-room parties. I had no idea about the pizza. the concierge left us behind. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. This will greatly affect the level of tips that you are expected to reward their service with. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). (Enrollment required for select benefits.). All Rights Reserved. I hope those neighbours tipped him well as he was so devoted. Relax with an incredible floor-to-ceiling view, and let the butler and concierge take care of the finer details. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. book this exclusive Knokke villa now:https://knokke.bnbbutler.be/?roomTypes=57292Beautiful, spacious, luxurious villa, with beautifully landscaped garden wit. This site does not include all credit card companies or all available credit card offers. Find the right card for you. In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. Contrary to rather bizarre misconceptions, the butler does not stand there in a uniform and white gloves waiting on your beck and call they come when you call them, and stop by once or twice a day to check in. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Retired Asst. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? For an explanation of our Advertising Policy, visit. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. However, the generally accepted minimum is $10-15 per day. If anyone has given us outstanding service, we will tip extra at the end of the week. to observe the boarding process and see how smoothly it worked. Plus Ups are excluded. Your suppose to carry it when you leave your cabin in the ship. Also I was told my last cruise they give you those cordless satellite phones for a reason. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. It will likely also be in accordance with the level of personalized service that you recieve. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. A neat chance. Sometimes it's worth a large investment to reap the benefits of a great credit card. Powered by Invision Community, Also I was told my last cruise they give you those cordless. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Meaning if you never use them or call them they aren't being productive. It was a great pick-me-up and once our butler figured out we weren't one for canapes or gummy bears (which took about one day), we lived well! Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. We planned on bringing his food up to him as it arrived. Fine linens, feather duvet on stateroom beds, and a pillow menu. LauraS In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. Thanks to all. It's fun to cruise with a butler at least once. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. Trained by the Guild of English Butlers, the butlers on Regent Seven Seas cruises are second to none. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. What they can do though is virtually everything in between. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. We are dedicated to promoting Pacific coastal cruises and supporting a community of west coast cruisers from ports including San Diego, Los Angeles, San Francisco, Seattle, and Vancouver as they set sail to destinations around the world. To find out more, please, Traveling with a group of people? Butler and Concierge are not included in the Daily Service Charge. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. [CDATA[ Priority when reserving restaurants and entertainment onboard NCL vessels. You can book a Concierge-level cabin to unlock . The first time I let the butler spoil me since I was a suite rookie. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Call me with your order and I will set up your room." Depending on the ship, cruise port, and cruise line, this can range from making arrangements for a special celebration, meeting you at the pier and escorting your and your bags onto the ship so you can avoid getting sweaty while bording the ship, setting up your in-room dining experience, and providing concierge type services so that you will never have to worry about getting that reservation for dinner or a show. They also explain how you access certain parts of the ship so, for . While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. Just up the tip. CC Help Jenn While it may seem pretty incredible even with just these perks, stay tuned for my next article to read all about Norwegian's Haven-only areas. And be sure to call for butler and concierge service anytime you like. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. realize that you can be selective about all those services but find out what level you like to be pampered at. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I thought our room steward did the cleaning and turning down/making up. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. There is another thread about tipping the Butler good luck with that one. Stay close to them with our convenient connecting staterooms. If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. By You booked a spa mini-suite which is not a suite. Evening turndown service of guests beds. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. If you're in the Iconic Suite, you can even ask the concierge to have a Peloton bike delivered to your cabin! We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. I think I'm right in saying that doesn't include a butler. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. Available on Pride of America, Norwegian Dawn, Norwegian Sun, Norwegian Sky, and Norwegian Star. Explain the pillow menu and deliver your selections to the room. Explain your cabin amenities and make sure you know how to use all of its features. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. We enjoy eating in the restaurants more than we would the room. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. Luxurious Accommodations on board Norwegian Bliss Private Sun Deck exclusive to Haven Butler Available Around the Clock Throughout Your Stay Private Haven Courtyard LEARN MORE Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. Minisuite is a balcony room with a slightly bigger bathroom. I think I used my night butler more with night room service etc. Butler service is something usually offered to passengers who've booked a top-level suite. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. By continuing to browse the site you agree to our use of cookies. What is the cost? Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. They keep a log of how often the day and night butlers are used. One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. Kick back in the living and dining area. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? CC Help Jenn Available on Norwegian Dawn and Norwegian Star. Here are some lines that have cruise butler services available: You really do enjoy the "star" treatment when you book an upgraded suite on Royal Caribbean. Some people get great service, some just ok., some not very good. Help you plan and execute a cocktail party you host in your suite. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. Some lines, like Silversea, have a butler for every suite. ft. Owner's Suite with Large Balcony Sleeps up to 5. They will also bring. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. Now we are really looking forward to a new experience on our April trans Atlantic cruise. As first time suite passengers enjoy the services offered - on the next cruise. To add to the above, your butler and concierge are shared with other guests. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. That was also fabulous to be able to graze while all 4 of us got ready for the day. Actual amenities vary by ship and category. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. During this time he will be listening for cues as to what type of muffins you like in the morning, if you prefer drip coffee or capiccino, and what shows you are hoping to attend while onboard. You. This website uses cookies. This is a question that we are often asked by guests. Think of it this way. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. What is the cheapest month to book a cruise? The Maite'd was appalled and informed us.the butler will do that. Related: The 5 best cabin locations on any cruise ship. Related: Are drinks packages worth the price? LauraS From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. That's exactly the case with the Amex Platinum card. Invitations to exclusive cocktail parties offered only to guests of The Haven. We were escorted on by the Concierge and he took us to lunch. With up to 598 sq. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? Celebrity Cruises is one of those lines that offer both concierge and butler service. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. This may be something that is a difference between European standards and American. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. White tablecloth in-suite dining, to be enjoyed in guests staterooms. and I hope that NCL doesn't do any tinkering with it. Serve afternoon canapes and/or afternoon tea in your cabin/suite. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). CC Help Jenn Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Cocktail party with the cruise ships officers. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. Powered by Invision Community. Every day you'll enjoy a delivery of specially selected treats, but if there's something you prefer feel free to let your Butler know so they can bring what you enjoy! Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. From here, the sky is quite litterally the limit. We've booked a suite next year, a spa suite. Copyright Cruise Blog Media LLC 2023. While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. He/she isn't just "yours". I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. Next morning I could hobble so was able to go to the restaurant albeit slowly. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. you also get free pay per view movies! If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. However, suite guests even in the very premium Pinacle Suites on that line do not offer butler service the same way as the brands listed above do. Part Time Real Estate, Leasing Consultant. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! the grandson had a meltdown and dad went to the room. We were on a very port intensive itinerary with our two kids. If people keep their expectations down a little things would be better for all. 574 sq. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. You may arrive to find a fresh bowl of grapes in your cabin after a long day ashore. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. This suite also includes a separate living room area, and balcony. Some folks may imagine their butler to be like those they've seen on TV while watching Downton Abbey but there is quite a range of how they will interact with guests. Your daughter's Quinceaera is a special event in life. Guests booked into any Owners Suite or Deluxe Owners Suite receive three bottles of liquor from a special menu, along with unlimited mixers, sodas and bottled still and sparkling water. Spanning and impressive 6,694 square feet. ft.*. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. You will also have the services of the ships. No. Some people think that cabin stewards are butlers and that butlers take care of cleaning your cabin. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Disney offers a sort of butler service for its concierge-level guests. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? . One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. Cruise butler services vary from one cruise line to the next but generally speaking, your cruise butler is your single point of contact to make whatever you want happen. Learn more. Handy when away from your cabin to call cabin mates or order services. //. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. They're pretty spectacular! For drinks, we tip $1/$2 per drink. Related: Is Disney Cruise Line concierge level worth it? Job specializations: Real Estate/Property. Some have just concierges but no butlers. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Greets you at the cruise terminal on embarkation day for priority check-in and to assist as you board the ship. Concierge service to help guests book their dining, entertainment and more with NCL. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. In one case I waited in the Lounge for my Butler escort. They also receive priority boarding on embarkation day and express debarkation. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. it was awesome. Luxurious details such as platinum keycard to stateroom. You will be able to leave a comment after signing in, By Cruise ship travel is changing this year: 7 changes you can expect in 2023. We may receive compensation when you click on links to those products. The Haven has plenty of space for guests to lounge and relax. phone to call my cabin mates - it works ! Concierge guests get priority reservations for cruise excursions, dining and onboard activities. With up to 574 sq. Disney Cruise Line offers four cabin categories with the creme-de-la-creme being Concierge. Hey! The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. I have had two on NCL (Spirit), they can be fantastic.

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